Delivery Information & Returns

Delivery information

When placing an order, you can choose your delivery option once all items have been added to the basket. We will ship your order to the address you provided when placing your order. To ensure the safe delivery of your parcel, the courier company needs a signature to confirm successful delivery. If there is nobody to receive the parcel, the driver will attempt a new delivery, deposit your parcel at a neighbor or take your parcel to be securely held at the local Post Office or Depot. In case your parcel could not be delivered due to any reason, such as incorrect address, wrong delivery details, refuse of the parcel, etc., it will normally be returned directly to us. Please keep in mind we can only refund your paid product price, once the parcel has arrived back at our warehouse and any item could be verified. You will receive the refund of the paid product price by the same payment method you used when placing the order. 

Return Policy: any paid shipping fees cannot be refunded.

Order 

In order to place an order, you are at least 18 years old. If you are a minor, ask your parents or legal representatives to place the order in your name. However, if you are between 14 and 18 years of age, you can request information about products. In any case, it is advisable to have your parents or legal representatives before navigating and/or registering on our websites or mobile applications so that they can explain any questions that arise. If you are under 14, please do not give us any personal information, as we cannot accept them. 

Once you have accessed to our websites, you must fill out the form with the necessary personal data that are requested and must click on the 'Pay' button to confirm the purchase. 

When you have finished your order, we will send you the order confirmation an email with the details of your order. 

In case there is any problem with the delivery of your order, we will contact you as soon as possible to inform you about the situation and suggest alternative products that you may wish to purchase. Or offer the refund of the amount paid when placing the order. 

You may cancel the order at any time and at no additional cost, provided that it has not been invoiced and sent through the shipping company. If the parcel has left our warehouse, you may reject it when being delivered by the shipping company. 

The products availability on our websites may constantly changes and reflects the situation in real time. By adding an item to the shopping basket, it does not guarantee that it will be reserved for you, as other customers may have already purchased it. Only when the payment process has been completed, the product is effectively reserved for the customer. 

Twintshirt will make every effort to provide you with the products listed in your order confirmation. However, there may be times when it is impossible for us to supply such products because, for example, a stock issue. In these cases we will contact you to inform you and suggest alternative products that you may wish to purchase.

Returns

Twintshirt gives you the right to return your purchased item/s without having to give a reason, at any time within 30 days beginning on the day after you received the goods. You can return any item within 30 days, as long as the item/s is/are in perfect conditions (unused, with labels, in original packaging). 

To: Twintshirt, C/O Naphon Thanutit, 82/178 Familycondo, Soi Inthamara 25, Samsennai Phayathai, 10400 Bangkok.   

Payment

Twintshirt offers several payment methods, who guarantees the security of your payments. Our main payment methods are PayPal and Credit Card. Please keep in mind that offered payment methods may vary by the country of destination. Once all items have been added to the basket and you already selected the courier, all available payment methods for your destination country will be shown. You can chose to pay either in US dollars or Euros, according to the currency of the order date. 
For online payments made by credit card, the 'Secure Socket Layer' (SSL) security system is used, which allows encrypting your banking information when on the network.

Costumer Service

We answer every email within a 12-hour period (working days).

Make sure you write your order number in the conversation (that’s in the confirmation email as well) as this will speed things up.